We offer full refund if the order is cancelled within 24 hours of your purchase.

You should submit an order cancellation request to our customer service via service@movecloths.com once you decide to cancel the order.

For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.

We will NOT accept order cancellation request if the orders have been shipped.

HOW DO I RETURN AN ITEM?
Step 1: Click the return portal to submit your request and follow the steps to enter the required information.

Step 2: We'll reach out to you with instructions after we receive your return request.

Step 3: Place your item(s) into the original packaging.

Step 4: Drop off the package to an eliglible shipping station. Or send the parcel with the carrier of your choice to the return address.

HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?
Refund or exchange will be available as soon as your return is received and processed.

Refunds:
The refund time will depend on the payment method you used for your order.